Contact Us
If you need to contact the Slots Not On Gamstop editorial team, this page explains what we can help with, what to include in a message and where to go for problems we cannot solve. We are an independent comparison and information site. We do not run any casino, hold player funds or handle accounts.
What we can help with
Our team researches and reviews casinos that operate outside GamStop and writes guides for adults in the UK. You are welcome to get in touch about:
- Errors or out-of-date details in a review or guide, such as a changed bonus term or payment option
- Questions about how we research and rate operators
- Suggestions for topics or casino features you would like explained
- Feedback on your own experience with a listed operator, which we may use to review a page
- Business or editorial enquiries
- Privacy or data questions about this website
Please use the contact details or form shown on the site where you found this page. We do not publish any phone number or address here, and we will never ask for your casino password, card details or ID documents.
What we cannot do
We are not the operator, so we cannot:
- Release, speed up or reverse a withdrawal
- Reopen a closed account or lift a verification hold
- Change or reinstate a bonus
- Act as your representative in a dispute
- Remove you from GamStop or advise you to bypass an exclusion
Any commission we may earn from operators does not buy position in our rankings. It also gives us no influence over how an operator treats your account.
Getting your message answered quickly
- Give the page name or address you are writing about.
- Say exactly what you saw, and include the date, so we can check it against the operator's current terms.
- Attach a screenshot if it helps. Hide any account numbers or personal details first.
- Tell us whether you want a reply or are simply reporting an error.
We cannot promise a reply time. Corrections to factual errors are checked against the operator's published terms before a page is changed.
Problems with a casino: where to go first
Most account problems are solved faster by going to the right place in the right order.
| Problem | Best first step |
|---|---|
| Delayed withdrawal or verification request | Contact the casino's support in writing and keep a copy. Check its terms for processing times and identity check rules. |
| Bonus not credited or removed | Ask support to quote the exact bonus term relied on, including wagering, game contribution, maximum bet and expiry. |
| Unresolved complaint | Use the operator's formal complaints procedure, then any dispute body named in its terms or licence details. |
| Worried about your gambling | Use deposit and loss limits, self-exclusion or blocking software, and speak to GamCare. See our responsible gambling page. |
Check who licenses the casino before you complain. An operator accepting British customers is not the same as being authorised by the UK Gambling Commission to serve them, and the protections and complaint routes differ. Casinos outside GamStop are not covered by that scheme.
If gambling is causing you harm
You do not need to contact us first. GamCare offers free, confidential support, and you can ask for help at any time. If you have registered with GamStop, that exclusion is there to protect you, and we would encourage you to keep it. Our responsible gambling guidance covers limits, self-exclusion and blocking tools. Gambling is not a way to earn income or fix money problems.
Before you write to us about a casino
Our reviews cover operators such as Betmica, Kikibet and Betninja, and you can read how we compare them on our non GamStop casinos guide. Offers change often, so check the operator's own terms before you deposit. Our About Us page explains who we are and how we work, and our Terms and Conditions set out how you may use this site.
Information on this page was last checked on 29 September 2026. You must be 18 or over to gamble.